Accounts and access
Some features, including the creation center, paid balance, membership status, and account-specific story management, require login. You should use only your own account and keep your sign-in method and session secure.
If you believe your account, order, coins, or membership has been accessed without permission, contact support@narraglobe.ai promptly so we can review the account and payment records.
If we detect fraud, abuse, security risk, chargeback abuse, or activity that harms other users or the platform, we may limit access to the affected account or feature while the issue is reviewed.
Listening and platform content
Narraglobe gives users a personal, limited, non-exclusive, non-transferable right to browse and listen to available stories through the platform.
You may not copy, redistribute, sell, publicly perform, scrape, bulk download, or build a competing service from Narraglobe stories, covers, metadata, audio, or platform data unless we give written permission.
Content availability may change as stories are updated, unpublished, localized, reviewed, removed for rights or safety reasons, or improved. If a paid digital benefit is not delivered because of a verified platform issue, the Shipping & Refund Policy applies.
Creator content
Creators remain responsible for the titles, descriptions, covers, scripts, episode drafts, prompts, generated materials, and other content they upload, create, or publish through Narraglobe.
You must only upload or publish content that you own or have permission to use. Your content must not violate copyright, trademark, privacy, publicity, contractual, safety, or other rights of any person or organization.
By uploading, generating, or publishing creator content, you allow Narraglobe to host, process, reproduce, format, convert to audio, display, distribute, promote, and moderate that content as needed to operate and improve the service.
We may reject, remove, restrict, or unpublish creator content if it violates these terms, applicable law, third-party rights, payment method rules, or platform safety standards.
AI-assisted tools
Narraglobe may provide AI-assisted writing, cover, translation, and audio workflows to help creators produce episodes faster.
AI output may be inaccurate, incomplete, similar to existing material, or unsuitable for a particular audience. Creators must review and edit AI output before using or publishing it.
AI-assisted features do not provide legal, financial, medical, or professional advice. Creators remain responsible for accuracy, quality, originality, rights clearance, and final publishing decisions.
Acceptable use
Do not use Narraglobe to upload, generate, publish, request, or share illegal, infringing, deceptive, abusive, hateful, sexually exploitative, violent, self-harm, malware, spam, or otherwise harmful content.
Do not impersonate another person, misrepresent your identity or rights, harass users, manipulate reviews or payments, or use creator tools to violate another user's privacy.
Do not bypass access controls, unlock paid content without authorization, reverse engineer protected parts of the service, scrape private data, overload infrastructure, interfere with payments, or disrupt service reliability.
Purchases, coins, and membership
Paid digital products currently include in-app coins and monthly membership access. The checkout page is the source of truth for the selected product, price, currency, package size, duration, and delivered benefit before payment.
Coins are delivered to the Narraglobe account used for purchase after successful payment confirmation. Coins can be used only inside Narraglobe for eligible digital content or in-app features. They are not cash, stored value, a bank balance, or withdrawable money.
Coins, membership, and unlocked digital benefits are tied to the purchasing account and generally cannot be transferred, resold, exchanged outside Narraglobe, or redeemed for cash.
Monthly membership is priced at USD 30 for 30 days unless a different price or duration is shown at checkout. The current checkout opens or extends membership for 30 days; automatic renewal will only apply if it is clearly disclosed before payment.
Payments and order records
Payments are processed through Airwallex secure checkout. Narraglobe does not store full card numbers or card security codes and will not ask you to send payment card details by email, chat, creator message, or support ticket.
For order support, fraud prevention, accounting, and refund handling, Narraglobe records order number, product type, amount, currency, payment status, payment provider reference, and digital delivery status.
If a payment is successful but coins or membership do not appear in your account, contact support@narraglobe.ai or +852 64773732 during support hours, 09:00–18:00 SGT/HKT (UTC+8), with your account information and order number.
Refunds, cancellations, and chargebacks
Narraglobe provides digital content and digital account benefits. No physical shipment is required for coins or membership.
Refund requests, duplicate payments, paid-but-not-delivered orders, unauthorized payments, technical access issues, consumed coins, membership time, and approved refund reversals are handled under the Shipping & Refund Policy.
Please contact support before opening a payment dispute when possible. If a chargeback or payment dispute is opened, we may pause, reverse, or review the related digital benefits while the payment provider and card network process the case.
Governing law
These terms are governed by the laws of Singapore, where MAGE TECHNOLOGY PTE. LTD. is registered, unless a mandatory consumer protection law gives you additional rights.
Business contact information, including registered office address, support email, support phone number, and support hours, is available on the Contact page.
Changes to the service
Narraglobe is an evolving product. Features, layouts, supported languages, AI workflows, and publishing tools may change as the platform improves.
We may update these terms when the product, paid features, payment rules, legal requirements, or operating requirements change. Continued use of the service after the updated terms are posted means you accept the updated terms.