This policy explains the data Narraglobe uses to provide accounts, listening, creator tools, payments, and support.
Effective date: July 2, 2026We may collect account identifiers, login session information, phone or third-party sign-in data, language preferences, listening activity, creator content, uploaded assets, order records, and support messages.
For paid features, we store order status, product type, price, currency, payment provider reference IDs, coin balance changes, and membership status. Payment card data is processed by Airwallex and is not stored by Narraglobe.
We use information to operate the service, deliver digital coins and membership benefits, personalize language and content discovery, protect accounts, prevent abuse, respond to support requests, and maintain payment and tax records where required.
Creator content and uploaded materials are used to provide creation, review, publishing, and AI-assisted production workflows requested by the creator.
We work with infrastructure, authentication, storage, AI, analytics, payment, and customer-support providers that help us run Narraglobe.
These providers may process information only as needed to provide their services, maintain security, meet legal obligations, or process payments and refunds.
We use reasonable technical and organizational measures to protect account, content, and payment-related records.
We retain information for as long as needed to provide the service, resolve disputes, prevent fraud, comply with legal obligations, and maintain financial records.
You can manage language preferences in the product and contact support for account, privacy, or payment-record questions.
Depending on your location, you may have rights to request access, correction, deletion, or restriction of certain personal information.
For privacy questions, contact: privacy@narraglobe.ai.
For payment or order support, contact: support@narraglobe.ai.
Support phone: +852 64773732.
Support hours: 09:00–18:00 SGT/HKT (UTC+8).