This policy explains how paid digital coins and membership access are priced, paid, confirmed, and delivered.
Effective date: July 2, 2026Paid digital products currently include in-app coins and monthly membership access. The checkout page shows the product name, price, currency, and delivered benefit before you pay.
Monthly membership currently costs USD 30 for 30 days unless a different price or duration is shown at checkout.
Payments are processed through Airwallex secure checkout. Narraglobe does not store payment card numbers or card security codes.
Narraglobe will never ask you to send payment card details by email, chat, creator message, or support ticket.
Coins and membership are delivered after successful payment confirmation from the payment provider. A redirect back to Narraglobe may show processing until final confirmation is received.
If your payment succeeded but the digital product did not appear in your account, contact support@narraglobe.ai or +852 64773732 during support hours, 09:00–18:00 SGT/HKT (UTC+8), with your account information and order number.
Coins are for in-app use only. They are not cash, stored value, or a withdrawable balance, and cannot be redeemed outside Narraglobe.
Membership access applies to the Narraglobe account used for the purchase and cannot be transferred unless support approves a verified account issue.
Failed or cancelled payments do not deliver coins or membership benefits.
Duplicate charges, unauthorized payments, failed delivery, and refund review are handled under the Refund Policy.